Tutorial on how to connect AIZONIX Chatbot to Facebook Ad

Step 1: Navigate to Connect FB Ads

Step 2: Configuring ADS Welcome Message Flows

The settings page is divided into two columns:
  1. Facebook Pages: The left column displays all Facebook Pages associated with your account. If an Instagram page is linked to a Facebook Page, it will be shown here as well.
  2. Welcome Message Flows: The right column lists all existing flows. Click the "Create new flow" button to open a popup for creating a new flow.

Step 3: Creating a New Flow

When you click "Create new flow", a popup will appear with the following fields to fill out:

  1. Flow Name: Enter the name of this flow. This name will be reflected in the Facebook ad flow display.

  2. Eligible Platforms: Select the platforms this flow applies to. Options include Messenger and Instagram. If the current Facebook Page is not linked to an Instagram account, the Instagram option will not be shown.

  3. Message Type: Choose between "Text" and "Card" message templates.

  4. Add Buttons (Optional): You can add up to 3 buttons. For each button, specify:

    • Button Name: The text displayed on the button.
    • Button Type: Choose between "Postback" and "Web URL".
      • If "Web URL" is selected, provide a valid URL.
      • If "Postback" is selected, choose an existing postback from the options under "Messenger Postback" or "Instagram Postback", depending on the eligible platforms selected.

            Step 4: Using Flows in Facebook Ads

            After creating your welcome message flow, you can use it in your Facebook ads. Here's how to set it up:

            Choose Message Template

            When creating your Facebook ad, in the Message Template section, select "Partner app" as your template type.

            Select Partner App

            Click "Select flow" to open the partner app selection dialog. You'll see a list of available partner apps.

            Managing Existing Flows

            In the Welcome Message Flows list, you'll notice a "Used in Ad" field. When a flow is currently in use by an active ad, this field will display "Yes". During this time, the flow cannot be edited or deleted to prevent disruptions to active campaigns.

            Used in Ad Indicator

            Ensure you plan your flows carefully. If a flow is linked to an active ad, you won't be able to modify or delete it until the ad campaign is paused or completed.